CNC3D Commander has a lot of work going on behind the scenes to keep itself stable and in check, however if one of the files it relies on to operate becomes corrupted, you might find that Commander crashes and shows an error message. This most commonly occurs after a Commander update, especially if it’s the first time you have updated Commander after installing it.
An example of the error message that you may get is below.
The solution to this is quite easy and involves deleting the config file that Commander generates and uses to start.
However, because you will need to delete the config file, any information saved in it will be deleted.
The information saved in the config file that will be deleted is:
· Any custom settings that you have saved in the “My Buttons” section
· Any information about probe dimensions
· Any button associations for keyboard/gamepad/pendant
If you are unable to load Commander at all, there is no way to save these settings so you will need to set them up again afterwards.
If you can open Commander, you can use the “Export My Buttons” options under the “Settings > My Buttons” tab to save your ‘My Buttons’.
Step 1: Open your C: Drive folder. Look for the Users folder, open it and then open the folder with your username on it.
Step 2: Locate the “AppData” folder, open it, then open the “Local” folder and look for the “CNC3D” folder and open it as well.
If you cannot see the AppData folder, you will need to show hidden items. You can do this by clicking ‘View’ up the top of the window, then making sure “Hidden Items” is checked.
Step 3: You will see one or more folders with names full of random characters. You will need to delete any folders that you can see. These contain the corrupted config files causing Commander to crash, they will be regenerated fresh the next time you open Commander.
Step 4: Re-open Commander. If successful you will need to re-enter any settings that we deleted with the config file from the list above.
There will be no change to how your machine moves or operates as all of those settings are saved on the controller, not in Commander.